Thank you for shopping at MALLMAGICK.COM. If you're not entirely satisfied with your purchase, we're here to help.

RETURN & REFUND POLICY

Returns

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You have 5  calendar days to return an item from the date you received it. To be eligible for a return, you must notify us within 48 hours of item/s receipt via e-mail. Include reason and order number. Your item must be unused and in the same condition that you received it, along with original packaging. Your item needs to have the receipt or proof of purchase included, and is required to have tracking in order to qualify. Buyer is responsible for all shipping and handling expenses and are subject to a 10% restocking fee if under $250. For purchases above $250, a 15% restocking fee apples.

 

Seasonal Items: FINAL sale

Sale Items: FINAL Sale

Fine Art & Photography: FINAL Sale

Jewelry & Accessories: Store Credit

Candles & Home Wares: Store Credit

Clothing: Store Credit

 

 

We guarantee that any damaged item upon arrival will be replaced. Due to the uniqueness of our one-of-a-kind items, there will be variance of design by which you agree to when requesting a return.

 

**Pre-order Items will be accepted for return prior to shipment. Please email lvf.lvx@icloud.com to initiate your return.

 

 

Refunds

 

If you received your jewelry order with defects please immediately contact customer service at lvf.lvx@icloud.com within 5 days of delivery with a picture of the broken item. If your item arrives broken or damaged, please contact customer service lvf.lvx@icloud.com within 5 days of delivery.

 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card or original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies. 

 

Shipping

 

You will be responsible for paying all associated shipping costs for returning your item and receiving your new item/s. Shipping costs are nonrefundable. 

 

Contact Us

 

If you would like to schedule a local pick up or if you have any questions on how to return your item to us, contact us.